
Does the squeaky wheel get the grease, or the boot? How do you know when to speak up or when to shut up? Over these next few blogs we're going to take a look at some typical dilemmas authors face, first with their agents, then editors, and finally, publicists and marketing departments. It should help you think through your particular situation and choose a course of action and dialogue that won't get you the boot or put you on blacklists. Your first professional relationship (aside from any freelance editor you may have worked with) is the agent. You were very excited to have an agent, but then.....
- You understood that your agent would be submitting your proposal/book to publishers within a certain time frame, and after much time has passed, the agent has not told you what's happening and does not answer your email or phone call asking for an update. What to do?
- You signed on with an agent who was very excited about your book, but after several rejections, you're now thinking about the other agents you passed on, wondering if you made the right choice. . .
- The agent has made a few submissions of the book and you are eagerly awaiting The Call saying there is an offer on your book, but after the first rejections come in, you notice a tone in your agent's communication with you that implies you are bothering him or her when you checking in or ask questions. You wonder what you did wrong, what you said that changed things....
Consider this:
(1) Agents are not generic beings. Each one has come to the agent career through their own unique routes, each with his or her own personality and an agency that reflects individual philosophy and perspective. When you look through a resource book like
Jeff Herman's Guide to Book Publishers, Editors and Literary Agents, you will see the personality of any agent if you patiently read the whole listing. In my experience, it is about 95% accurate. If an agent comes off as aloof and to the point; he or she is. If the agent comes across as personable, broad-minded, open to new ideas, with a sense of humor, it's true.
When you first spoke to your agent, before signing on with the agency, was the conversation open and relaxed? Were you comfortable asking your questions? Did you feel satisfied that the agent had spent significant time with your proposal or book, with a definite plan for going to the publishers? Or was it a straightforward business conversation, fairly short, that basically just gave you the chance to say "Okay, I'll sign with you"? Did you feel that you were beginning a relationship or that you were just saying yes with crossed fingers?
Some authors want a business-like relationship where the agent just does what he or she is supposed to do, and the author puts the book out of mind until there is a publisher, trusting that the agent is doing the job and will call if he or she has something to report. This is a perfect match between client and agent if the agent is a "hands-off, strictly business" agent, who sees the job as Present the Author to Editors, Get a Publishing Offer, Negotiate the Contract, and Manage Royalty Payments. Otherwise, you can see it is not an ideal match if either party was looking for a closer working relationship, with a constant information exchange, getting to know each other, planning future books, etc.
The important word here is "match." A mis-matched author-agent team is inherently difficult for both sides. More than anything you want a good match of agent for who you are, how you work, what you write, and for helping you create lasting publishing relationships that will build your career. Only you can say which agent is that match for you.
If you signed with an agent and have unsuccessfully tried to discuss what is bothering you, and you now believe you chose the wrong one, then let the agent know that you would like to terminate representation, subject to the outstanding submissions he or she has, and don't get wishy-washy about it. You need to make the best business decision for your own future--it's not a popularity contest. Maybe the next agent can do what the previous agent could not: Maybe yes, maybe no. You leave an agent because it was not the right match for you or the book, or because after a realistic and targeted effort there is not publishing offer; not necessarily because the agent didn't get a deal for you in the first 3 months or call you back within 24 hours.
(2) The relationship is cultivated by both sides. Each party has responsibility to state his or her needs clearly and to communicate when needs are not being met, or when they change. The agent can contribute to the relationship by providing information, coaching, suggestions, being supportive of the author's challenges in the process, and also by helping the author understand which battles to pick and which to let go of. The author typically relies on the agent for advice on making the best choices to achieve his or her goals at each step of the publication process.
The author can contribute to the relationship by giving the agent everything he or she needs to make the best sale, by sincerely considering the advice or suggestions the agent is making, and giving the agent feedback based on the author's expertise. The relationship should be an exchange of ideas, the author and agent putting their heads together to combine their separate expertise for the right end result.
If the relationship is not going right, the agent and author should speak up. Both have a responsibility to each other to be honest and straightforward, as well as sympathetic to situations that happen which prevent one or the other from doing something perfectly. Play fair. If in the course of these discussions it is obvious that there is no meeting of the minds, that what you or the agent needs isn't going to happen, then you can both make a fair and professional decision to part company and not waste each other's time and energy. There does not need to be any wringing of the hands or lost sleep.
What I have often observed is an author firing the agent or an agent firing the author without even a single open conversation (NOTE: not email) where both parties have the chance to explain themselves, calmly and professionally. This is not fair to either author or agent. Just like with couples or marriages, expecting mind reading is a sure path to failure.
(3) The agent works for the author. Yes, it's true. The agent is the author's representative, though they will work as a team of equals. Yet it is most common for the author to feel like he or she works for the agent. This single mis-conception perpetuates a lopsided, unsatisfying relationship. Authors need to tell agents what they are unhappy about, frustrated with, or confused about; Agents need to tell their client authors what they need to be successful in their endeavors, how best to communicate with them during the various processes of selling the book, and to be candid about problems they may be having at the moment. The author should be comfortable saying "I know you are busy with submissions to the editors, but I need to know--every now and then--who has seen it, who has it, what has anyone said...so while I understand you are not giving weekly reports, what would be a realistic schedule for this?" You have a right to updates but the agent legitimately needs enough uninterrupted time and space to actually do the work--so you can see that it needs to be discussed and worked out.
It is not uncommon for an agent to lose all sense of time--busy in the doing--not realizing that you have gotten no information. Agents also have lives, sometimes complicated lives, and in spite of their best intentions, Life Happens and they get thrown off track, temporarily. Of course if you don't know what's happening with the agent, you can't very well decide if you want to be supportive and cut him or her some slack. You may even be sympathetic but not have time to wait, in which case you need to say "Sorry, but I have to go."
So when in doubt, confused, or irritated: speak up, but speak up earlier , not later. Just ask. If you don't get any response, then you will know what to do.
There is an odd dynamic during the Get-An-Agent process. Initially you are querying to ask if you and your book might be of interest to the agent, and the agent is in the driver's seat. The agent has sole choice of which authors to represent, or not. But once an agent says "Yes, I would like to be your agent," the agent now works for you. It is not good if this transition doesn't happen and the author stays in the "Gee, I'm so grateful" position. You are two professionals working as a team, on the author's behalf.
Many authors say, "I'm not good at confrontation." I assure you, it doesn't have to be a confrontation to solve problems. Think of it as a conversation. You want to hear what prevents the agent from giving you X, and you want the agent to hear why you are unsatisfied, what you expect and need. During this conversation, either or both of you will come up with the right next step, whether that is new understanding and agreement between you two, or parting company (without acrimony).
When your gut says something is wrong, act on it. Speak up for yourself. Next time, we'll look at author-editor dilemmas.